Terms & conditions

Forwarding costs and payment

Belgium, Luxembourg, and the Netherlands

Shipping per parcel: € 5.90. The minimum order value is € 50.00.
We accept payments by credit card, advanced payment (invoiced)
or payment on delivery.

If you choose advanced payment per invoice as method of
payment, we will send you an advance invoice with our bank details
via e-mail (pdf) the next working day at the latest.

Denmark, UK

Shipping per parcel:  € 9.90. The minimum order value is € 50.00.
We accept payments by credit card, advanced payment (invoiced)
or payment on delivery.

If you choose advanced payment per invoice as method of
payment, we will send you an advance invoice with our bank details
via e-mail (pdf) the next working day at the latest.

Czech Republic, Finland, Greece, Italy, Portugal,
Slovakia, Spain, and Sweden 

Shipping per parcel € 15.00. The minimum order value is € 50.00.
We accept payments by credit card or advanced payment (invoiced).

If you choose advanced payment per invoice as method of
payment, we will send you an advance invoice with our bank details
via e-mail (pdf) the next working day at the latest.

Ireland, Hungary, Poland, and Slovenia

Shipping per parcel € 25.00. The minimum order value is € 50.00.
We accept payments by credit card or advanced payment (invoiced).

If you choose advanced payment per invoice as method of
payment, we will send you an advance invoice with our bank details
via e-mail (pdf) the next working day at the latest.

All orders received before 12 pm will be shipped the same day.
Please note that with exceptionally large orders, shipping may take
up to one week.

The contract of sale is binding once the goods are dispatched. Your
right of cancellation normally lasts 14 days, but we go beyond standard
regulations and grant you 30 days!

If you want to make use of this right and do not reside in Germany
or Austria, please return the goods prepaid as standard parcel. We
will gladly refund postage. Please choose the cheapest parcel
company. We will not refund extra charges (e.g. for express or
overnight dispatch).

If you reside in Germany or Austria please do call us first. We will
send you a free parcel sticker, or have the goods collected from you
directly. No need to go to the post office! As non prepaid packages
incur high surcharges we are unfortunately unable to accept this option.

Please wrap all goods carefully in the original packaging, making sure
it can cannot be damaged. Please protect the original packaging by
using wrapping  or an additional box. Also, please do not stick anything
onto the original packaging.

The right of cancellation applies to all non-commercial customers within  
the European Union.

All goods remain the property of Keimling until receipt of full payment.
Personal data is stored electronically.

In the unlikely event that we cannot come to an agreement about 
an order, in the interests of customer services we will settle the 
account quickly and transfer the difference to your account.

Repair service

You continue to enjoy full support even after purchasing products.
Just to be on the safe side, we always plan ahead and stock almost
all spare parts. To avoid the types of lengthy repairs you sometimes
experience with other makers, our in-house technical experts carry
out all repairs in-house, quickly and professionally.

Please do not hesitate to contact us either by telephone, fax or email.
We   will be happy to answer any questions regarding terms and
conditions, and products. We would be delighted to help you.

Keimling Naturkost GmbH	In Austria:
Zum Fruchthof 7a	Deggendorfstr. 5
21614 Buxtehude	4030 Linz
Germany	Austria
phone +49 4161/51 16 -280	phone 01/ 3191 262
fax +49 4161/51 16 16	fax 01/ 3191 263
e-mail	e-mail

Manager: Winfried Holler
HRB 3283 Commercial Register Buxtehude
Tax-no. FA: 43 201 93007
EU-Bio-Code: D-NI-LG-1-6447-BC
VAT: DE 175 693 369